---
title: Access a course or Community
description: How to open a Tapmy course or Community after you join or pay, which email to use, and what to do when recurring billing affects your access.
lead:
  - Open your course or Community from the welcome email, signed in with the same email you used to buy or join. If that email works but content is missing, ask the creator; if the whole product is missing, ask them to check your order.
tags:
  - payments-fees
  - courses
  - community
source: docs/tapmy-wiki/pages/access-a-course-or-community--f7978081.md
---

## How do I get into my course or Community? {#what-to-do}

1. Find the confirmation or welcome email and click the access link.
2. Sign in with the email you used at checkout or when you joined. If you used a relay address, use that one. A second account under another email will not show your purchase.
3. For a paid Community with recurring billing, check that your subscription is active and your latest payment did not fail or get canceled.
4. If the course or Community opens but one lesson, channel, post or file is missing, message the creator. They decide what is published and who sees it.
5. If the whole product is missing, ask the creator to confirm your order and access record.
6. If the creator says access is valid and Tapmy still does not show it, contact Tapmy Support with redacted order details and the page URL.

Have these ready: whether you joined free, paid once or subscribed, the creator's name, the course or Community name, and the purchase date.

## What you should see {#what-success-looks-like}

The right course or Community opens under your checkout email, with the lessons, channels, posts and files you expect.

## When access still fails {#if-it-still-does-not-work}

- **Canceled subscription.** Access may last until a set end date or stop sooner. The creator's terms apply.
- **Failed renewal.** A failed recurring payment can change access. Ask the creator how retries and any grace period work for your purchase.
- **Wrong account showing.** An old session or cookies can log you in as someone else. Sign out, then sign back in with the checkout email.
- **Public requests.** Never post receipt details in a public Community to ask for access.

## Next steps {#next-steps}

Save the welcome email and read the creator's rules and support policy. Questions about content go to the creator. Contact [Tapmy Support](/help/tapmy-support) only when platform access stays broken.