---
title: Access a digital product after purchase
description: Find and download a digital product you bought on Tapmy using the confirmation page or delivery email, and what to do if the link is missing.
lead:
  - After you pay, download your digital product from the confirmation page or the delivery email sent to your checkout address. If neither works, use the same checkout email to recover access.
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/access-a-digital-product-after-purchase--7d66e179.md
---

## Where is my download? {#what-to-do}

1. If the confirmation page is still open, click the download or access button there.
2. Otherwise open the delivery email and use its link. Check Spam and Promotions if you cannot find it.
3. If a sign-in screen appears, continue with the email you typed at checkout. Creating extra accounts while you troubleshoot only makes things harder.
4. Use an up-to-date browser with cookies on and enough free storage for the file.
5. Open the file in an app that supports its format, such as a PDF reader or a spreadsheet tool.
6. If the link is missing, has expired or opens the wrong item, message the creator with your order details.
7. If your order is confirmed but Tapmy shows no access, contact Tapmy Support.

First make sure the payment actually completed and was not pending or declined. Keep the product name and the seller's store URL handy.

## What you should see {#what-success-looks-like}

The email or confirmation page leads to the right file, and it opens on your device.

## If the download is blocked {#if-it-still-does-not-work}

- Browser security settings, storage limits, a work network or a content blocker can stop downloads. Try another browser or network.
- Creators sometimes replace a file. Ask the seller which version you should have.
- Never post your private access link in public.
- Questions about quality or contents go to the creator first.

## Next steps {#next-steps}

Keep your receipt until the product opens. If you paid and still have no access, read the guide on what to do when you paid but did not receive access.