---
title: Find a Tapmy purchase or receipt
description: Lost a receipt for something you bought from a creator on Tapmy? Search for the checkout email first, then contact the seller with a few details.
lead:
  - To find a Tapmy purchase receipt, search your inbox for the email address you typed at checkout, then look for messages mentioning the creator, the product or the word "receipt". If nothing turns up, ask the creator, who can look up the order.
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/find-a-tapmy-purchase-or-receipt--fe50b32e.md
---

## Where is my receipt? {#before-you-start}

Receipts and access links go to the email address you entered at checkout. People often forget which one that was, especially when a browser autofilled it or Apple or Google hid the real address behind a relay.

Try each address you might have used. Note the rough date, the amount and currency, and the name of the creator or product. That is usually enough to find the order.

## Steps to track it down {#what-to-do}

1. Search each inbox for the creator's name, the product name, "Tapmy", "receipt", "order" or "access".
2. Look in Spam, Promotions, Updates and Trash. Work and school accounts sometimes quarantine mail, so check there too.
3. Compare the date and amount with your bank entry. A pending line on your statement is an authorization, and it does not always turn into an order.
4. When you find the delivery email, open the receipt or access link using the same email address.
5. No email at all? Message the creator with the date, amount, currency, product name and checkout email. Redact anything else.
6. If the creator cannot find a completed order, write to Tapmy Support with the creator's store URL and those same details.

## How you know it worked {#what-success-looks-like}

You can see who sold it and what it was, open a receipt or confirmation, and reach the product, booking, course or community you paid for.

## Still nothing? {#if-it-still-does-not-work}

- The checkout email may have been a relay address or one your browser suggested.
- The name on your card statement can differ from the creator's display name.
- One pending entry plus one completed entry is usually an authorization and its capture, not two purchases.
- Never send a full card number, CVV, password, verification code or ID document to anyone.

## Next steps {#next-steps}

Keep the receipt and the seller's contact address somewhere safe. For a problem on the platform side, [contact Tapmy Support](/help/tapmy-support).