---
title: How Tapmy checkout works
description: See how Tapmy checkout takes a buyer from an offer link to payment and access, with fees by plan, Stripe payments and what to check if it fails.
lead:
  - Tapmy checkout takes a buyer from your offer link to payment and then to what they bought, in one flow with no separate cart. Stripe processes the payment, and Tapmy takes 3% of your sales on Pro and 1% on Max.
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/how-tapmy-checkout-works--cdb5329d.md
---

## What does a buyer go through? {#follow-the-buyer-journey}

1. **They open your offer link.** They see your name, the offer, the total and what happens after purchase. Open the same public link yourself, rather than trusting only the editor preview.
2. **They check the summary.** The offer, amount, currency and terms should match your promise. One step means less clicking, but the total and consent still need to be clear.
3. **They enter details and pay.** The live checkout asks for what it needs, and Stripe handles the payment. Wallets, countries and card brands depend on what Stripe supports for your account.
4. **They wait for the result.** A submitted form, a bank alert or a pending authorization is not a finished purchase. Treat it as paid only when the order and payment agree.
5. **They get what they bought.** The right buyer receives the download, course, community access, booking or join link. You can see the order in your customer records.

## Getting ready {#before-you-start}

Publish or preview one offer with an accurate title, price, currency, delivery promise and refund terms. Connect a Stripe account in good standing for paid offers (see [connect Stripe and get paid](/help/connect-stripe-and-get-paid)). Decide what the buyer receives after paying. For plan details, see [pricing](/pricing).

## What good looks like {#what-success-looks-like}

- The buyer sees the right offer and the final total before paying.
- A completed payment makes one matching order, with no duplicate charge.
- The promised access arrives for the same email used at checkout.
- You can trace the sale without ever seeing card data.

## If something is wrong {#troubleshooting-and-limits}

- **Checkout is not available.** Check that the offer is published and that your Stripe connection is complete. Plan details are on the [pricing page](/pricing).
- **Paid, but no access.** Compare the order, the buyer's email and the access before you grant anything by hand.
- **The buyer sees a different amount.** Pause the sale and look at currency, tax, discounts and stale links before you resend the link.
- **No payout yet.** A completed sale, your Stripe balance and a bank payout are three separate events. See [when a Stripe payout arrives](/help/stripe-payout-arrival).

## Fees {#keep-a-useful-record}

Tapmy takes 3% of your sales on Pro and 1% on Max. Stripe charges its own processing fees. Taxes, currency conversion, refunds and disputes can also change what reaches your bank. Read [fees and payouts](/help/fees-and-payouts) for the breakdown.

## Next steps {#next-steps}

Run a test purchase before you share the link. If something stays broken, [contact Tapmy Support](/help/tapmy-support) with your Site URL, buyer email, time and time zone, amount, currency and any order or payment reference that is safe to share. Never send a password, code, full card number, CVV, bank login or secret key.