---
title: Reschedule or cancel a booking
description: How to reschedule or cancel a Tapmy booking, handle the payment or credit, and keep calendar events, reminders and meeting links in sync.
lead:
  - Reschedule when you and the buyer still plan to meet at a new time. Cancel when the session will not happen. Either way, check your policy, the payment, the calendar event and the meeting link first.
tags:
  - bookings
  - coaching
source: docs/tapmy-wiki/pages/reschedule-or-cancel-a-booking--49b713bd.md
---

## What should I check first? {#before-you-start}

- Find the booking, the buyer, the payment or order, the time zone and the service or package it belongs to.
- Re-read the cancellation, reschedule, no-show and refund terms shown at purchase.
- Check that the new time is actually open before you offer it.
- Keep the buyer's messages, and do not change a booking because of an email you cannot verify.

## How do I reschedule or cancel? {#what-to-do}

1. **Confirm who is asking.** Make sure the request comes from the buyer or from you. Repeat the current time, the change requested and what your policy says.
2. **Pick the right action.** A reschedule keeps the booking alive at a new time. A cancellation frees the slot and leads to a refund, credit or other decision.
3. **Change it in the booking record.** Use the booking controls, not only your external calendar. Editing a calendar event alone does not update Tapmy.
4. **Sort out the payment.** Decide whether the payment stays, becomes a credit or is refunded. Do not promise that processing fees come back.
5. **Check what follows.** Look at slot availability, the confirmation, reminders, calendar event, meeting link, intake form and any package balance.
6. **Tell both sides.** Send the final date, time and time zone, or the cancellation result, plus the payment outcome, any access change and how to reach you.

## How do I know it worked? {#what-success-looks-like}

- Only one booking shows for this session.
- A rescheduled session holds the new slot and releases the old one.
- A cancellation follows your published policy and the refund or credit you chose.
- Old reminders and links no longer point to the wrong time.

## What if something looks off? {#troubleshooting-and-limits}

- **The old slot is still blocked.** Check the Tapmy record, your external calendar, any buffer time and sync delay one at a time.
- **The buyer sees two times.** Find the duplicate record and message before you delete either.
- **A refund is due.** Follow the buyer-refund steps and track whether it is requested, pending or complete.
- **The package count is wrong.** Pause redemptions and compare the purchase against every session used before you correct it by hand.

## What should I keep on record? {#keep-a-useful-record}

Keep the booking or order reference, original and final times with time zones, who asked, the policy applied, the payment, refund or credit state, calendar and reminder results, package balance and when you notified people.

## What next? {#next-steps}

If the time still displays wrongly, read the time-zone troubleshooting article before you offer another slot. If the problem continues, [contact Tapmy Support](/help/tapmy-support) with the booking or offer URL, safe references, the exact time and time zone, your browser or device, and what you expected versus what happened. Never share private calendar content, meeting secrets, passwords, authentication codes or card data.