---
title: Set up AI Clone
description: Set up AI Clone on Pro or Max so visitors get answers from your approved content, with clear boundaries and a route to a human.
lead:
  - AI Clone is a customer-facing AI that answers from content you approve. It is available on Pro and Max; Free does not include AI Clone.
tags:
  - ai
  - digital-products
source: docs/tapmy-wiki/pages/set-up-ai-clone--9f4cd573.md
---

## What should I prepare for AI Clone? {#before-you-start}

Check that your Site is on Pro or Max, then decide what the Clone may help with. Gather public material only: your bio, product descriptions, delivery details, FAQs, support route and boundaries. Leave out passwords, private customer records, payment data, unpublished contracts, access links and anything confidential.

Also write a short list of topics it should hand off. Good candidates are personal legal, tax, medical or financial advice, account security, refund decisions and disputes. Decide when it should send a visitor to a person.

## How do I configure AI Clone? {#configure-the-experience}

1. Open your Site editor and find the AI Clone or chat option.
2. Add only source content you are happy to show customers.
3. State the audience and purpose in one sentence.
4. Set the tone, for example short, friendly and factual, and tell it to say so when it does not know.
5. Add key facts: product names, who each offer is for, how delivery works, where to get support, current public policies.
6. Add limits. It must not invent prices, discounts, availability, credentials, testimonials, guarantees, integrations or private account details.
7. Point it to a human support or creator contact route when one is available.
8. Try questions as a new visitor, as an existing buyer, and as someone asking for something unsupported.
9. When an answer is wrong, fix the source or the boundary behind it instead of patching one reply.
10. Preview the placement on desktop and mobile before you publish.

## How do I test AI Clone? {#test-with-a-question-set}

Build a question set with easy facts, vague questions, pushy or manipulative prompts, and questions with missing information. Check that the Clone admits when it does not know. Check that it separates Tapmy platform support from your own support. It should never promise refunds, grant access, change orders, reveal customer data, or claim an action is done unless the product really performs and confirms it.

Run the set again after any change to an offer, price, access rule, delivery method, policy or public page. Stale source content leads to confident wrong answers.

## What does a good setup look like? {#what-success-looks-like}

- Answers match your live Site and rely on approved public information.
- Sensitive or unknown questions get a safe boundary and a next step.
- No private data leaks and no made-up terms.
- Visitors can reach a human.
- The widget works on desktop and mobile and does not block checkout or navigation.

## Why are the answers off, or why did AI Clone disappear? {#troubleshooting-and-limits}

Vague answers usually mean the source set is too big or messy. Use a smaller, better organized one. Conflicting answers mean outdated material is still in the sources, so remove it. If AI Clone vanishes after a downgrade, that is expected: it is switched off until you upgrade to Pro or Max again. What happens to your saved source content on downgrade is not confirmed here.

AI Clone can also depend on what is enabled in your deployment. Do not promise perfect accuracy, full autonomy or higher conversion.

## What next? {#next-steps}

Read [Improve AI output with better context](/help/improve-ai-output-with-better-context) and [Review an AI-generated draft before publishing](/help/review-an-ai-generated-draft-before-publishing). If unsafe or wrong behavior keeps repeating, turn the experience off or unpublish it if the UI allows, keep a safe test case, and contact [Tapmy Support](/help/tapmy-support).