---
title: Set up digital product delivery
description: Set up digital product delivery in Tapmy so the right buyer gets the right file after a claim or payment, and test it with a separate buyer email.
lead:
  - To set up digital product delivery, attach the final file to your offer, then claim or buy it as a separate test buyer and confirm the email and download both work.
tags:
  - digital-products
source: docs/tapmy-wiki/pages/set-up-digital-product-delivery--807c9bbc.md
---

**Applies to:** creators who deliver downloadable digital products or bundles. For plan details, see [pricing](/pricing).

## What should I prepare first? {#before-you-start}

Finish the file buyers will get: name, version, description, license and support notes. Decide how it arrives: direct download, account access, or an email link. Keep a backup of the original and note which version is live before you replace anything. Use content you own or are licensed to sell, and use a test email, never a real customer's.

## How do I connect an offer to its file? {#connect-the-offer-to-its-delivery}

Delivery has three parts: the claim or payment, the order or customer record, and access to the file. Test all three.

1. Open the delivery settings for the right Site and offer. Make sure it is not a draft with a similar name.
2. Upload or pick the final file. Check the extension, size and version, and strip internal notes and private metadata.
3. Write short delivery instructions: what the file is, what software it needs, who to contact if it fails.
4. Decide whether existing buyers should get a new version when you change the file. Do not assume they will.
5. Save, preview the public page, and confirm the description matches the file.
6. Open the public offer signed out and claim it (or complete an approved paid test) with your test email.
7. In a fresh session, check the browser result, the order or claim record, the email and the real download.
8. Note how a buyer can reopen access and what evidence Support needs if delivery goes missing.

## How do I know delivery works? {#what-success-looks-like}

One claim or purchase creates one customer and order record, a confirmation reaches your test buyer, and the correct file opens without creator permissions. Reopening the access path works too. A published sales page proves none of this, and neither does a success screen at checkout.

## What if delivery fails? {#troubleshooting-and-limits}

- **Checkout finished, no file:** check the payment state, buyer email, the link between order and product, the file's state and the buyer's access before you try again.
- **No email:** check the address spelling, spam, and whether signing in gives access.
- **Wrong version downloads:** check which file is mapped to the product, whether it is published, and whether an older file is still attached.

Email templates, link expiry, download limits, file-size limits, version behavior and buyer-account rules can vary, so do not promise lifetime access or unlimited downloads. If a buyer may have paid, do not charge again, delete the order or remove access while you investigate. Save redacted order, buyer, product and time details first.

## What next? {#next-steps}

Put clear access instructions on the sales page and in your support replies, then watch your first real deliveries for repeat problems.

Still stuck? [Contact Tapmy Support](/help/tapmy-support) with the public offer URL, the checkout email, the order or receipt reference, the exact time and time zone, what you expected, and redacted screenshots. Never send passwords, codes, full card data, private keys or customers' copyrighted content.