---
title: Contact Tapmy Support
description: How to contact Tapmy Support, what details to include for account or purchase questions, and what to never send.
lead:
  - To contact Tapmy Support, use the support option inside your account or the contact link in the site footer, and include your account email, store URL and a short description of the problem.
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/contact-tapmy-support--3ed6a4cd.md
---

## What do I send for an account question? {#for-creator-account-questions}

Send your Tapmy account email, your store URL, what you expected, what happened instead, screenshots, and roughly when it happened. The more exact the time, the faster we can find it.

## What do I send for a purchase question? {#for-purchase-questions}

Send the email used at checkout, the creator or store name, the order or receipt reference, the date and amount, and a short description. For delivery, service, cancellation or refund questions, contact the creator first. They are the seller.

## What should I never send? {#never-send}

Never send your password, a two-factor code, a full card number, a CVV, private keys or recovery codes. Support never needs them.

## Where do I reach Support? {#how-to-contact-us}

Use the support option inside your Tapmy account, or the contact link in the footer of the Tapmy site. You can also use the [contact page](/contact).