---
title: Test the complete buyer journey
description: Test your Tapmy buyer journey from public store to confirmation email and access, using a separate test buyer, before you share your link.
lead:
  - To test the buyer journey, open your public store signed out and claim or buy your offer with a separate test email. Check the confirmation, the delivery or access, and your creator-side records.
tags:
  - digital-products
  - link-in-bio
source: docs/tapmy-wiki/pages/test-the-complete-buyer-journey--b4bb6f0c.md
---

**Applies to:** creators testing free and paid offers. For paid offers, make sure your plan and Stripe connection are ready. See [pricing](/pricing).

## What do I need for the test? {#before-you-start}

Use a dedicated test email, a private browser window and only approved test-payment methods. Write down the offer, expected price, delivery, access duration and where you expect to see the order. Never use or post real card details. Keep real customer, bank or account information out of screenshots and notes.

## How do I run an end-to-end test? {#run-an-end-to-end-test}

Follow the exact route a new buyer takes. Do not start from your logged-in creator session, because it can hide identity and access problems.

1. Open the public store signed out and find the offer without an editor link.
2. Read it as a buyer: title, price, currency, what is included, delivery, policies and support route.
3. Start the free claim or paid checkout and enter the test identity once.
4. For a paid offer, use only the approved live or test flow your account offers. Do not assume a test mode exists.
5. Confirm the browser result, the order or claim record and the email. Save redacted references and times.
6. Open the delivery link or sign in as the buyer, and check the right file, course, Community, booking, webinar or service instructions.
7. Go back to your creator account and confirm the customer, order, access and analytics point to the right Site and offer.
8. Try one recovery path, such as reopening the access email or coming back with the same buyer email.

## What does a pass look like? {#what-success-looks-like}

The right amount or free status appears, one buyer action creates one correct record, the confirmation arrives, and the promised access works in a new session. Your records show the same buyer, offer and time. Check signed out and on a phone-sized screen. A saved draft is not a live, buyer-ready result.

## What if a step fails? {#troubleshooting-and-limits}

- **Payment went through but no order appears:** capture the payment reference, buyer email, offer, amount and time. Do not charge again until you have reconciled it.
- **The order exists but there is no access:** check the buyer email, the product link, delivery state, entitlement, publication state and session.
- **No email:** check spam, address spelling, rejection, and whether signing in gives access.

A completed sale does not mean the payout is available. Sale, Stripe balance and bank payout are separate events (see [When will a Stripe payout arrive?](/help/stripe-payout-arrival)). Test-payment options and refund behavior can change, so check what your account offers.

Before a destructive change, note the original value or link so you can undo it. If an error persists, record the time and time zone, device and browser, store URL, exact error text, what you expected and the last step that worked.

## What next? {#next-steps}

Fix every failure, repeat the smallest affected part, then publish and [share your store](/help/share-your-tapmy-store). Keep a short launch-day checklist to watch buyer access and support.

Still blocked after a retry? [Contact Tapmy Support](/help/tapmy-support) with redacted screenshots and the steps to reproduce. Never send a password, verification code, full card number, CVV, access token or private key.