---
title: Update billing details
description: "How to update the card or billing details for your Tapmy subscription, and how it differs from your Stripe payout account and buyer payments."
lead:
  - "To update your Tapmy billing details, open the Plans or Billing area while signed in as the account owner and change the payment method there. This changes your Tapmy subscription only, not your Stripe payout account or any buyer's payment."
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/update-billing-details--0ab21ac2.md
---

## Which billing am I changing? {#before-you-start}

There are three separate money relationships, and mixing them up is the usual mistake:

- **Your Tapmy subscription**, which this page covers.
- **Your Stripe Connect account**, where buyer payments are paid out to you.
- **A buyer's payment method**, which belongs to the buyer.

Sign in as the account owner or billing admin, have the new details ready, and check whether an invoice is open or a payment has already failed.

## How do I update my payment method? {#what-to-do}

1. **Open the billing area.** Use the Plans or Billing entry inside your account. If an old screenshot or link points somewhere different, trust the live account.
2. **Check the subscription.** Confirm the Site or account, the current plan, the billing identity and the currency. Make sure you are not opening your Stripe payout settings by mistake.
3. **Enter details in the secure form.** Type card and billing data only into Tapmy's or its payment provider's protected form. Never send card or bank details to support.
4. **Finish authentication.** If your bank asks for verification, complete it and return to the billing page for the final result.
5. **Check what was saved.** The new method or address should show in masked form. Note whether it applies now, to the next invoice or to a retry.
6. **Look at any unpaid invoice.** If a payment failed earlier, see whether it retries automatically or needs a manual action. Do not resubmit payment over and over.

## Checklist {#what-success-looks-like}

- The right Tapmy subscription shows the new masked method or details.
- Your payout account and buyer payment records are unchanged.
- Any open invoice is clearly paid, pending or failed.
- Payment data was entered only in the secure form.

## Common problems {#troubleshooting-and-limits}

- **The billing area is missing.** Check your role, who owns the subscription, the Site or workspace, browser restrictions, and whether the plan was bought through another channel.
- **The method saved but the invoice is still unpaid.** Updating a method and paying an invoice can be two actions. Look at the current invoice state.
- **Authentication fails.** Contact your card issuer and use the secure retry. Support cannot approve a bank check.
- **The wrong billing identity appears.** Do not overwrite another account's data. Confirm the signed-in owner and subscription reference.

## What to keep for your records {#keep-a-useful-record}

Note the account or Site, plan, the masked method, which identity fields changed, the time, any open invoice or subscription reference, the authentication result and the final state. Never store full card or bank data.

## What next? {#next-steps}

Find the next invoice or receipt, and use the subscription-payment-failed guide if a charge is still open. If it stays unresolved, [contact Tapmy Support](/help/tapmy-support) with the account email, plan, a safe invoice reference, the exact time and time zone, and what you expected versus what happened. Never send passwords, authentication codes, full card details, bank logins, recovery codes or secret keys.