---
title: Why is there a Tapmy charge on my card?
description: "A charge that mentions Tapmy is usually a purchase from an independent creator who sells on Tapmy. Here is how to identify it and what to do if not."
lead:
  - "A card charge that mentions Tapmy is usually a purchase from an independent creator who sells products, services, bookings or paid access through Tapmy. Check your email for a receipt first."
tags:
  - payments-fees
source: docs/tapmy-wiki/pages/why-is-there-a-tapmy-charge-on-my-card--000a99d3.md
---

## How do I find out what the charge is for? {#identify-the-purchase}

1. Search your email for a receipt or confirmation from Tapmy or the creator.
2. Match the date and amount against your recent purchases.
3. Ask anyone who may have used your card with your permission.
4. If you know the store but have a question about the charge, contact the creator.

## What if I still don't recognize it? {#if-you-still-do-not-recognize-it}

Contact Tapmy Support with the date and amount, the email you may have bought with, and any receipt or transaction reference. Never include your full card number or CVV.

## What if I think my card was used without permission? {#suspected-fraud}

Call your card issuer right away. Your bank can secure the card and explain how disputes work.