Contact Tapmy

1. Write to us

Email [email protected]. This page does not submit a form. A new email is enough. If you already have an account, you can also Sign in and ask from inside the product.

Include:

• Your name.
• The email we should reply to. If the question is about a Tapmy account, use the email on that account.
• A topic: I sell on Tapmy, I bought from a store, Press, Security, or Partnerships.
• The store URL, if you have one (tapmy.store/…).
• What you were trying to do, and what happened instead.

There is no published reply-time promise for general email. Free includes community support, and it is best-effort. Pro adds priority human support. There is no named account manager on the free plan, and there is no 24/7 staffed support floor. The 24-hour review applies to reports of content or users that may violate the rules. It is not a promise that every support email is answered in 24 hours.

2. Channels

• Support: [email protected].
• Press: the same inbox. Put Press in the subject. Logos, boilerplate, and facts are on the Press kit.
• Security reports: the same inbox. Put Security in the subject, and write to Security for what to include. Please do not post a vulnerability publicly first.
• Address: Tapmy does not publish a street address. The company is operated from Warsaw, Poland. The product is built with UXLab in Lviv, Ukraine.
• Hours: none are published. Support follows the plan you are on, as described above.

3. Before you write

Many setup questions are already answered in the Help center, in questions on the homepage, and on the Tapmy Blog: Stripe, a digital product, bookings, and checkout.

4. Bought something from a creator’s store?

A purchase on a Tapmy store is a purchase from the creator who runs it. Stripe processes the payment into that creator’s Stripe account. For delivery, access, or a refund, start with the creator. The rules are in the Refund policy.

If you cannot resolve it with the creator, email [email protected] with the store link and the email you used at checkout. Tapmy may help with the dispute. Tapmy does not have to issue the refund.

5. Press

Press kit: boilerplate, facts, and how to ask for logos and screenshots. Press email is [email protected].

6. Security

Report a security issue from Security. Email [email protected] and put Security in the subject. Please do not post it publicly first.

7. Privacy and store reports

• Privacy requests (access, correction, deletion): email [email protected] from the address on the account. We may verify your identity, and we respond within the time required by law. Details are in the Privacy Policy.
• A store or post that breaks the rules: email [email protected] with a link to the content or store. We review those reports within 24 hours. The rules are in Acceptable use.

An AI Clone on a creator’s store answers that creator’s visitors. It is not Tapmy support.