Tapmy Help
Answers for creators and buyers: launching a store, products, checkout and Stripe payouts, bookings, Community, AI, customers, analytics, plans, migration, and account safety.
Browse by feature
Set up a Tapmy store, one feature at a time.
Get started
Launch one focused, tested store.
Store and Link in Bio
Build a branded mobile destination.
- Add and reorder links on your Tapmy link in bio
- Add social profile links
- Add your creator name, bio, and profile image
- Choose your Tapmy URL and handle
- Set up your Link in Bio
- How to create a mobile-first store layout
- How to customize store colors, fonts and theme
- How to feature a product on your store
- How to connect a custom domain to Tapmy
- Troubleshoot a store that does not publish
Products and delivery
Create and deliver offers.
- Add a digital product
- Buyer paid but cannot access the file
- Choose a file and format for a digital product
- How to create a lead magnet or free resource
- Sell a Notion template with Tapmy
- Sell an eBook with Tapmy
- Set up digital product delivery
- Upload or replace a digital product file
- Write a digital product sales page
- Add or update course lessons
- How to create a course in Tapmy
- Give a buyer access to a course
- How to create a paid webinar or live session
Checkout, Stripe, and payouts
Accept and troubleshoot payments.
- Connect Stripe and get paid
- How Tapmy checkout works
- Run a safe test purchase
- Tapmy fees and Stripe payouts explained
- Stripe Connect and seller responsibility
- Tapmy fees explained
- When will a Stripe payout arrive?
- 3D Secure or SCA authentication fails
- Handle a dispute or chargeback
- Payment is declined
- Payment succeeded but access is missing
- Refund a buyer
Bookings and services
Sell time and defined outcomes.
- Add intake questions to a booking
- Booking time appears incorrectly
- Choose between a service and a booking
- Manage booking confirmations and reminders
- Reschedule or cancel a booking
- Set booking duration, price, and capacity
- Set up paid bookings
- Set your availability and time zone
- Sell services and packages
- Turn expertise into a productized service
Community
Launch and operate paid access.
- Create Community onboarding
- Define the recurring promise of a paid Community
- Publish Community posts and files
- Set up a community
- Use membership pricing for a Community
- Cancel or pause recurring Community access
- How to handle failed recurring payments in a community
- Manage Community member access
- Member paid but cannot access Community
AI and content
Create with controlled AI workflows.
Customers and CRM
Manage identities, access, and consent.
Analytics and growth
Interpret metrics and choose actions.
Integrations and domains
Connect tools and domains safely.
Plans and account
Manage plan, billing, and lifecycle.
Buyer help
Recover purchases, access, and bookings.
- Access a course or Community
- Access a digital product after purchase
- Contact the creator who sold the product
- Find a Tapmy purchase or receipt
- I paid but did not receive access
- Purchase email went to the wrong address
- Manage a booking
- Refunds for buyers
- Report a duplicate or unrecognized charge
- Why is there a Tapmy charge on my card?
Migration and switching
Move without breaking customer journeys.
- Move from Beacons to Tapmy
- Move from Calendly to Tapmy bookings
- Move from Gumroad to Tapmy
- Move from Kajabi to Tapmy
- Move from Linktree to Tapmy
- Move from Patreon to Tapmy Community
- Move from Stan Store to Tapmy
- Migration checklist for moving to Tapmy
- Preserve public links during migration
- Test before switching traffic
Safety and trust
Protect accounts, data, and users.
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