Refund policy

1. 1. How payments work

Tapmy plans

A Creator's Tapmy plan is purchased from Tapmy and billed separately through Tapmy's platform Stripe account. Tapmy is responsible for billing and any approved refund relating to a Tapmy plan charge.

Creator Offerings

Creators sell Creator Offerings directly to Customers. The Creator is the seller and merchant of record.

Customer payments are processed as direct charges on the Creator's Stripe Connect Standard account. Tapmy may receive a disclosed application fee for providing the platform. Stripe charges its own separate processing fees.

Tapmy provides checkout and technical infrastructure but is not the seller of the Creator Offering. Except where applicable law requires otherwise, the relevant Creator—not Tapmy—sets the price, delivery terms, cancellation terms, refund policy, and eligibility for a refund.

2. 2. Cancelling a Tapmy plan

Paid Tapmy plans renew automatically for the billing period selected at checkout until cancelled.

A Creator may cancel a paid plan through the billing settings in their Tapmy account. Unless the cancellation flow states otherwise, cancellation takes effect at the end of the current paid billing period.

Cancelling a plan:

• prevents the next scheduled renewal;
• does not automatically reverse a charge that has already been processed; and
• does not, by itself, constitute a refund request.

Creators should cancel before the next renewal date to avoid a new charge.

3. 3. Refunds of Tapmy plan charges

Except where required by applicable law, Tapmy plan fees are generally non-refundable once charged.

Tapmy may review a refund request involving a billing error, duplicate charge, unauthorized charge, or exceptional circumstance. To request review:

• first cancel the applicable paid plan;
• email [email protected] from the address associated with the account;
• identify the account, invoice, charge date, and reason for the request; and
• provide any information reasonably needed to investigate the charge.

Please contact us promptly, ideally within 30 days after the charge. Non-use of Tapmy does not, by itself, qualify a charge for a refund. Submitting a request does not guarantee approval.

Any proration, credit, or immediate charge displayed and accepted during an upgrade or downgrade controls that plan change.

If Tapmy approves a refund, it will be returned to the original payment method. Bank, card-network, and payment-processing times are outside Tapmy's control.

Nothing in this Policy limits any non-waivable cancellation or refund right available under applicable law.

4. 4. Refunds for purchases from Creators

Each Creator is responsible for publishing clear refund and cancellation terms for their Creator Offerings before purchase.

A Creator may set different lawful terms for:

• digital products, eBooks, Notion templates, and downloads;
• Courses and other educational content;
• Services, coaching, consultations, and bookings;
• Webinars, live events, and scheduled sessions; and
• Community access and other recurring subscriptions.

The Creator's disclosed policy, the applicable offer page, and mandatory consumer law determine whether a Customer is eligible for a refund.

Tapmy does not guarantee that a Creator will approve a refund and generally cannot approve or fund a refund on the Creator's behalf. Tapmy may help route a request, provide transaction information, or investigate a technical delivery issue, but the Creator remains responsible for the decision and the funds.

5. 5. Recurring Creator subscriptions

Cancelling a Community, Course, or other recurring Creator subscription stops future renewal charges.

Unless the Creator's policy or applicable law provides otherwise:

• cancellation does not refund a charge already completed;
• access may continue until the end of the already-paid billing period;
• fees are not prorated; and
• deleting an account or ceasing to use an offering does not automatically cancel its subscription.

Customers should use the cancellation method provided in their account, receipt, subscription email, or the relevant Creator's store. They may also contact the Creator directly.

6. 6. Digital content and immediate access

Some Creator Offerings provide immediate access to digital content, including downloads, templates, eBooks, Courses, and recorded Webinars.

Customers in the EEA, United Kingdom, and certain other jurisdictions may have a statutory cooling-off or withdrawal right. For digital content supplied immediately, that right may end once delivery begins if the Customer has expressly requested immediate delivery and acknowledged the resulting loss of the withdrawal right.

Nothing in this Policy removes rights that cannot lawfully be waived. Each Creator is responsible for providing required pre-contract information, collecting any required consent, and complying with consumer laws applicable to the Creator and Customer.

7. 7. Services, bookings, live events, and Webinars

Refunds, cancellations, rescheduling, deposits, no-shows, and missed sessions are governed by the Creator's disclosed policy and applicable law.

If a Creator cancels, fails to deliver, or materially changes a paid service or event, the Creator is responsible for providing the remedy required by its policy and applicable law.

Tapmy may provide booking, access, reminder, or payment tools, but does not itself perform the Creator's service.

8. 8. Courses and Community access

For a one-time purchase, refund eligibility is determined by the Creator's disclosed policy and applicable law.

For recurring access, cancellation normally stops future renewals. Access may continue through the current paid period and may end when a refund is issued.

A Creator may remove a Customer for a serious breach of Community or Course rules. Any resulting refund remains subject to the Creator's disclosed terms and mandatory law.

9. 9. How Customers request a refund

A Customer seeking a refund for a Creator Offering should first contact the Creator using the details shown on the store, checkout, receipt, or purchase email.

The request should include:

• the Customer's name and purchase email;
• the order or transaction reference;
• the Creator Offering purchased;
• the purchase date; and
• the reason for the request.

Customers should allow the Creator a reasonable period to respond.

If the Creator cannot be reached, the Customer may contact [email protected]. Tapmy may help establish contact or investigate a technical delivery issue. This assistance does not transfer the Creator's refund obligations to Tapmy.

10. 10. Approved refunds

A Creator issues an approved refund through the Creator's connected Stripe account. Stripe debits that connected account and returns the funds to the original payment method.

Stripe processing fees are separate from Tapmy's platform fee and may not be returned to the Creator. The Creator remains responsible for fees, balances, reserves, and other Stripe obligations.

Refund timing varies by payment method, bank, card issuer, currency, and jurisdiction. A refund may appear as a reversal of the original charge rather than as a separate credit.

Neither Tapmy nor a Creator can send a card refund to a different card, bank account, or payment method through the original transaction.

11. 11. Non-delivery, defects, and mandatory rights

A Creator's refund policy does not replace mandatory consumer rights relating to non-delivery, misrepresentation, defective or non-conforming content or services, unauthorized charges, or other protected circumstances.

Customers should notify the Creator promptly if:

• access was not delivered;
• the delivered offering materially differs from its description;
• a duplicate or incorrect amount was charged; or
• they do not recognize the transaction.

Tapmy may investigate platform or delivery failures and may take action under its Terms of Service, but that investigation does not make Tapmy the seller of the Creator Offering.

12. 12. Payment disputes and chargebacks

Customers are encouraged to contact the Creator before initiating a payment dispute so that the Creator has an opportunity to resolve the issue. This does not limit a Customer's right to contact their bank, card issuer, Stripe, regulator, or consumer-protection authority.

Refunds, reversals, disputes, and chargebacks relating to Creator sales are administered through the Creator's connected Stripe account. Access to a refunded or disputed Creator Offering may be suspended or removed. Referral commissions and related records may also be adjusted.

13. 13. Changes to this Policy

We may update this Refund Policy to reflect changes to Tapmy, payment operations, or applicable law. We will publish the updated version and revise the date above. Where required, we will provide additional notice.

14. 14. Contact

Questions about a Tapmy plan charge may be sent to [email protected].

For a purchase from a Creator, contact that Creator first using the information provided on the store or purchase receipt.