Chapter 6
Deliver the call and the follow up
Finish this chapter with a delivery and follow-up operating script you can use immediately to deliver the call and the follow-up, while avoiding selling an hour instead of a defined decision and outcome.
What you’ll get
- A completed delivery and follow-up operating script, not a list of abstract ideas.
- One explicit decision rule for deliver the call and the follow-up.
- A 45-minute execution sequence you can repeat yourself or hand to a teammate.
- A quality gate that tells you whether to move forward, run one small test, or revise the input.
Use this chapter as a working session
Open the document, spreadsheet, or Tapmy workspace where this decision will live. Replace sample language with the exact offer, buyer, channel, price, and evidence you have today. If a fact is missing, label it as an assumption and assign the smallest test that can resolve it.
| Time | Work | Concrete output |
|---|---|---|
| 0–10 min | Collect buyer words, traffic data, sales conversations, support questions, and current page copy. | A short evidence list with source and date. |
| 10–20 min | Make the single decision this chapter is designed to resolve. | A one-sentence decision and reason. |
| 20–35 min | Build the delivery and follow-up operating script with real names, numbers, links, and owners. | A usable operating asset. |
| 35–45 min | Review it from the buyer’s point of view and run the quality gate. | A keep, test, or revise decision. |
Open with alignment
Restate the goal and confirm whether anything important changed since intake. If the client introduces a much larger problem, agree on what can be covered now and what cannot.
Make the work visible
Use a shared document, screen review, or written decision board when appropriate. Summarize options and trade-offs as you go.
Close with priorities
The client should leave knowing:
- the decision or diagnosis;
- the first three actions;
- what not to do yet;
- the relevant deadline or review point;
- the exact follow-up included.
Send the promised output within the stated window. Do not quietly convert a one-time session into unlimited direct-message support.
Decision gates
| Evidence state | What it means | What to do next |
|---|---|---|
| The input is specific, current, and tied to a real buyer action | The delivery and follow-up operating script is ready to use. | Put it into the Tapmy journey and measure the next observable behavior. |
| One important input is assumed | The direction is testable, not yet proven. | Run the smallest test that can confirm or reject that assumption. |
| The asset serves several audiences, offers, or goals | The scope is too broad. | Narrow to one buyer, one job, one offer, and one reporting window. |
| The result depends on a claim you cannot show or deliver | Trust and delivery risk are higher than the upside. | Rewrite the promise around a supportable outcome. |
Quality standard
- The delivery and follow-up operating script names one buyer and one job.
- Every number has a timeframe, currency, or denominator where needed.
- Every link and handoff has an owner.
- The next action is visible without rereading the chapter.
- The decision can be measured through customer behavior.
- No claim is stronger than the evidence.
