Verify the seller side

What you’ll get

• A completed seller-side reconciliation checklist ready for the next chapter.
• A documented decision about who owns order review, support, refunds, and exception handling after launch.
• A pass or fail signal: the buyer identity, product, amount, payment state, and delivery state agree across the seller records.
• A first implementation move: Compare the buyer receipt with the Tapmy order record and the payment record line by line.

Reconcile buyer and seller records

In the Tapmy order or customer view, confirm the buyer identifier, offer, amount, payment state, and delivery state. Then check the connected Stripe account for the corresponding payment. Use order/reference identifiers for comparison—never copy full payment credentials into a spreadsheet.

Check operational ownership

Ask who receives each of these signals:

• New paid order
• Delivery failure or customer reply
• Refund request
• Payment dispute
• Product file correction

A technically working checkout can still fail customers if nobody monitors the support route.

Apply this chapter to your store

Start with the live customer path, not a hypothetical version. Open the relevant content, profile, Tapmy page, email, or operational record and capture what a buyer sees now. Keep the scope to one campaign and one decision so the result can be measured.

Implementation move: Compare the buyer receipt with the Tapmy order record and the payment record line by line.

Connect the decision to evidence: customer language, transition counts, questions, observed behavior, or a completed end-to-end test. If another person cannot understand why you chose the action, add the missing evidence rather than more strategy language.

Decision checkpoint

Common failure mode

Testing only the buyer screen and never confirming the order is visible to the person who must support it. It creates activity without reliable learning. Use the chapter deliverable as a gate: the work is complete only when the decision is written, applied to the live path, and verified with the stated signal.

20-minute implementation sprint

• Open the live route or record and capture the starting state.
• Complete the smallest useful version of the seller-side reconciliation checklist.
• Apply the decision to one campaign or Tapmy path.
• Test the pass signal from the buyer’s point of view.
• Save the evidence and the next review date.

Build the next step in Tapmy

Apply the decision while the evidence is fresh. Open Tapmy and update the relevant store, product, page, checkout, or campaign path before continuing.