Find an invoice or receipt

Which document do you need?

Three different records get called "the receipt":

• A Tapmy plan charge. What you pay Tapmy for Pro or Max.
• A buyer's order receipt. What a customer got after buying from you.
• A Stripe payout statement. How Stripe moved your sales to your bank.

Pick one before you search. Then gather the account email, the approximate date, the amount and currency, and the last digits of the card used.

How to find it

1. Go to the right place. For a plan charge, open the billing area of your Tapmy account. For a buyer order, use the order or receipt path. For payouts, open your connected Stripe account.
2. Filter by date and amount. Titles can mislead. Check whether the entry is an invoice, a receipt, a credit, a refund or a failed attempt.
3. Open it and check the details. Look at the provider name, the account, the plan, the date, the amount, any tax fields and the payment status.
4. Download or send it. Use the PDF or email option if you see one, and store it as your records policy requires.
5. Know what a change affects. A new billing address usually applies to future documents only. Do not edit an old invoice by hand.
6. Use the right one for your books. A receipt proves payment. An invoice can still be unpaid. A Stripe payout statement explains transfers.

What good looks like

• The document shows the right account, amount, currency and status.
• You did not mix up plan billing, buyer sales and payouts.
• You got the file through an official route.
• Any tax or identity mismatch is flagged, not quietly edited.

Common problems

• No document shows up. Check the date range, the payment status and whether the charge was only authorized or failed.
• The receipt went to a different email. Confirm who owns the subscription and use the resend or download option. Do not ask for someone else's document.
• The amount differs from your bank statement. Tax, currency conversion, refunds and pending entries can all change what the bank shows.
• A buyer needs a receipt. Point them to their own order receipt. Your Tapmy billing record is not theirs.

Notes to keep

For your accounting file, note the transaction type, date, amount, plan or offer, invoice reference and payment status. Blank out addresses and tax IDs before sharing screenshots.

Next steps

If the invoice shows an unpaid or failed Tapmy subscription charge, update your payment method first. If you are still stuck, contact Tapmy Support with your account email, current plan, an invoice reference, the time and time zone, and what you expected to see. Never send passwords, codes, full card numbers, bank logins or secret keys.