A Tapmy subscription payment failed

Which charge failed?

Make sure it is the Tapmy subscription charge. Find the subscription, invoice, date, amount and currency, and your current plan. Look for pending or duplicate attempts before you retry, and use the account owner or an authorized billing role.

How do I fix a failed subscription payment?

1. Read the status. Failed, requires authentication, pending, unpaid and cancelled mean different things.
2. Check the payment method. Fix an expired or wrong card only in the secure billing form. Never send card data to support.
3. Finish bank authentication. If your bank asks for SCA or issuer verification, complete it and return to billing for the final result. See 3D Secure authentication fails.
4. Retry the supported way. Use the retry action on the invoice, or wait for a retry shown in billing. Many manual attempts can cause confusion.
5. Look at what your account shows. Check the current plan and features rather than guessing about downgrades or feature loss. How a failed payment affects your plan is not spelled out here.
6. Confirm recovery. After payment goes through, check the invoice, plan, Site features and any usage counters or limits.

What does a fixed payment look like?

The right invoice shows paid, or a clear unresolved state. You know your current plan and features, no duplicate payment was created, and card data stayed in the secure flow.

What if it still will not clear?

• The bank approved it, but the invoice is unpaid: compare the payment with the invoice before retrying again.
• Authentication loops: use an up-to-date browser, allow redirects and pop-ups, and call your card issuer if the bank challenge fails.
• Your plan changed: capture what the account shows now and contact Support. Do not assume data was deleted or lost for good.
• Several invoices are open: match each period and reference before paying. The newest one may not clear the others.

What should I keep?

Keep the account or Site, plan, invoice or subscription reference, amount and currency, status, failure message, times and time zone, the masked payment method, the authentication result, what you retried, and the final feature state.

What next?

Update billing details securely (see Update billing details), download the final invoice or receipt, and confirm your plan before you go back to plan-dependent work. Still unresolved? Contact Tapmy Support with your account email, current plan, a safe invoice or subscription reference, the exact time and time zone, and what you expected versus what happened. Never send passwords, authentication codes, full card details, bank credentials, recovery codes or secret keys.