Create Community onboarding

What do I prepare before launch?

• Your Community promise, audience, rules, privacy expectations and where support starts and stops.
• One outcome a member should reach in their first week, and the fewest steps to get there.
• Only the channels and content you need on day one.
• A test member account that is not the owner.

How do I onboard new Community members?

1. Welcome the right person. Say who the Community is for, what members get regularly and where to ask for help.
2. Set the ground rules. Cover respectful behavior, what is not allowed, who owns content, limits on confidentiality, how to report and how moderation works.
3. Ask for little. Request only profile details that improve participation. Do not ask for sensitive personal data or paste private answers into public posts.
4. Point to one first action. An introduction thread, a starter resource, an event or a discussion that gives value quickly.
5. Show the rhythm. Say where announcements, regular posts, events, resources and support live, and how often to expect them.
6. Check access as a new member. They should see the intended channels and content, and none of your creator controls or restricted areas.

What does success look like?

• A new member knows the promise, the rules, where things are and what to do next.
• They can finish the first action without your help.
• Their access matches what they are entitled to.
• Support and reporting routes are clear.

What if onboarding goes wrong?

• A member lands on an empty page. Publish a welcome, the rules, a first action and the next event or resource before inviting anyone.
• A member cannot see a channel. Check their access state, the channel's visibility, plan limits, the invitation email and whether the channel exists.
• Too many steps. Cut orientation that does not help the first win.
• Private content is exposed. Restrict access right away, keep evidence and follow your privacy and security process.

What should I keep?

Save the onboarding version, welcome copy, rules, first action, channel map, the test member used, screenshots with made-up data, and the date a non-owner finished the journey.

What next?

Publish your first posts and resources, then test member access, cancellation and a failed payment. If something remains unresolved, contact Tapmy Support with the Community URL, your plan, the member email with part hidden, the order or subscription reference, the time and time zone, and expected versus actual access. Never share private Community content, passwords, codes, full card details or secret keys.