Tapmy and payment data

Which payment question do I have?

Name it first: a buyer charge, an order status, earnings, a refund, a dispute, a payout, tax, a fee, or account security. Each lives in a different record and updates at its own pace.

On fees: Tapmy takes no fee on Free, 3% of your sales on Pro and 1% on Max. Standard payment processing fees from Stripe still apply, as they do on every platform. Taxes, currency conversion and dispute fees are separate too. See Tapmy fees explained.

How does a payment flow through Tapmy?

A buyer pays through checkout for your offer. Stripe handles the card details and reports a payment state. Tapmy uses that result to create or update an order and to give access or delivery instructions. Later, Stripe decides when your payout is available and when it is sent.

An order does not always mean the payment succeeded. A successful payment does not mean the money is in your bank yet. Refunds, partial refunds, disputes, fees, taxes and currency conversion can change the numbers afterward.

You remain the seller, responsible for the offer, delivery, support, taxes and refund policy. Tapmy is not the merchant of record.

How do I keep payment information safe?

• Use the official checkout and your own connected Stripe account.
• Never ask for card numbers, CVVs, bank passwords, one-time codes or ID documents in messages.
• Keep transaction IDs, balances, bank details and customer records out of public screenshots.
• Give support only the smallest redacted reference and a timestamp.
• Check payout or bank-change notices inside Stripe, not through an email link.
• Limit who can see payment and customer reports.

If a buyer reports a charge they did not authorize, they should contact their card issuer to protect the card. You and Tapmy can help find the related offer or platform record without needing full card data.

How do I reconcile without exposing data?

Fix the Site, Stripe account, period, time zone and currency. Match a small sample using private references. Keep gross sales, refunds, Tapmy and Stripe fees, earnings, balance and payouts as separate lines, and explain gaps instead of editing records.

Tapmy's confirmed role is simple: Stripe Connect handles payment processing and the payout flow. Do not claim anything more about certification, encryption or where data is stored.

What does safe handling look like?

• Buyers and creators pay through official routes.
• Orders, payment status, earnings and payouts are not mixed up.
• Sensitive payment and login data never reaches ordinary support.
• Reconciliation evidence is minimal and redacted.
• Unauthorized activity goes to the card issuer or bank quickly.

What if Tapmy and Stripe disagree?

Check the account scope, status, time zone, refunds, disputes, fees, test mode and refresh timing. If a payout is not showing, use the current information in your connected Stripe account and do not assume a date. For details beyond this, ask Stripe or Support for current information.

What next?

Read Understand creator and buyer roles and Why analytics numbers do not match Stripe. For a platform payment problem, contact Tapmy Support with redacted transaction references and timestamps.