Reconnect an expired integration

Applies to: creators with a calendar, social, meeting or similar connection that shows as expired or revoked.

Why did my integration stop working?

Not every sync failure is an expired login. An outage at the provider, a quota, an unsupported item or a validation error can look the same. Check these first:

• the exact error message and the time it started;
• the last time the sync worked;
• the provider's status page;
• any recent password, security, organization or role change on the provider account.

Also note which provider account the connection is meant to use, so you reconnect the right one.

How do I reconnect it without duplicating work?

1. Open the integration's status in Tapmy and write down the provider account, selected resources, permissions and error.
2. Check the provider directly: is the account active, is your role unchanged, was Tapmy revoked, does an organization policy block it?
3. Look at queued posts, bookings or sync jobs. Reconnecting can resend them, so know what is waiting.
4. Choose the reconnect or reauthorize option and sign in to the same provider account. Confirm the account name before you approve.
5. Read the permissions on the consent screen. If they are broader than before, stop and find out why.
6. Back in Tapmy, check the selected channels, calendars, pages or workspaces. Sometimes a selection resets.
7. Run one test with a unique label, such as a draft post titled "reconnect test", and confirm it appears in both Tapmy and the provider.
8. Turn schedules back on only after any queued items are sorted out.

How do I know it worked?

The right provider account is connected, the selected resources are correct, your test went through end to end, and nothing was posted or booked twice. An "authorized" badge alone does not prove that publishing or availability works, so rely on the test.

What if it still fails?

• It keeps going back to expired. Check that cookies and pop-ups are allowed, the provider session is current, the app was not revoked and no admin approval is pending.
• The wrong account keeps showing up. Sign out of other provider accounts or use a clean browser window, then check the name before you consent.
• Old data does not come back. Review the sync window, direction and filters. Reconnecting may only sync new activity, and missed actions are not always replayed, so do not promise anyone a recovery.

Change one thing at a time. Never share passwords, verification codes, API keys, tokens, DNS credentials, private calendar links or customer records.

What next?

Watch the next scheduled action, then re-enable the rest. If the test still fails, contact Tapmy Support with your site, the provider, the affected item or host, the timestamp and time zone, the exact error and a screenshot with private details removed. If credentials may be exposed, reset them with the provider first.