Manage a booking
Your booking confirmation email is the source of truth for the time, time zone, join details and the creator's change policy. To reschedule or cancel, use the link in that email or contact the creator.
On this page
What should I have on hand?
Find the confirmation email and any calendar event. Compare the time zone shown with where you are now. Read the creator's cancellation and refund terms.
How do I check or change a booking?
- Open the latest confirmation and check the date, start time, length, time zone, participant details and join link or location.
- Add it to your calendar only after you confirm the time zone came across correctly.
- To change it, use the reschedule or cancel link in the confirmation. If there is none, contact the creator.
- In your message, include the booking email and scheduled time. Never include card details.
- If the time looks wrong, compare the time zones in the confirmation, on your device and in your calendar, including daylight saving changes.
- If you paid but no booking exists, ask the creator to check the order and booking records, then raise the mismatch with Tapmy Support.
How you know it worked
The booking shows at the right local time, the join details are there and any change is confirmed in writing.
If something still looks off
- Traveling or changing a device's time zone can change how the same moment is displayed.
- A calendar event does not prove payment went through, and a payment does not prove a slot was reserved.
- The creator controls availability, delivery, rescheduling and no-show terms.
- Ignore any message asking for your credentials or another payment outside the seller's own booking flow.
Next steps
Keep only the latest calendar event. Contact the creator first about session changes, and Tapmy Support for a confirmed order and booking mismatch.