Manage Community member access

What do I check first?

• Which email or account is tied to the join or purchase?
• Where does the access come from: a free join, a Tapmy order, a subscription or something else?
• Should the member be active, cancelling, expired, refunded, disputed or removed for conduct?
• Do plan limits leave room for another member?

How do I fix or change someone's access?

1. Match the person. Compare the member's email or account with the order or free-join record. Do not reveal one member's details while sorting out another's.
2. Check what they are entitled to. Look at the product, Community, payment or subscription state, cancellation date, refund or dispute state and any manual grant you approved.
3. Check capacity. Free supports 50 members, Pro 100 and Max unlimited. After a downgrade, existing members stay, but nobody new can join while you are above the new cap.
4. Make the change. Use the grant, revoke, remove or channel-visibility control once you understand the state. Leave a short note on why.
5. Test as the member. From a non-owner account, check the channels, posts, files, events and join path. Creator controls and restricted areas should stay hidden.
6. Tell the member. Say what changed, when access starts or ends and whether billing or a refund needs a separate step.

How do I know access is correct?

• Every active member traces back to an entitlement or an approved manual grant.
• Members see only the areas meant for them.
• You know your member count against the cap for new joins.
• Manual fixes are written down.

What if something does not add up?

• Duplicate member identities. Do not merge or delete yet. Compare email or account, purchases and access history first.
• Member removed, but billing continues. Access and subscription are separate. Cancel billing through the proper cancellation steps.
• Paid, but no access. Follow Community paid but no access.
• New join blocked after a downgrade. Existing members stay, but you cannot add more above the lower cap.

What should I record?

Keep the member's identity with part hidden, the source of their entitlement, the order or subscription reference, plan and member count, access state, channels, what you did, who did it, when, and what you told the member. Never copy private content into the log.

What next?

Test sign-up and cancellation from a non-owner account, then look at what a failed recurring payment does. If it is still unresolved, contact Tapmy Support with the Community URL, your plan, the member email with part hidden, the order or subscription reference, the time and time zone, and expected versus actual access. Never share private Community content, passwords, codes, full card details or secret keys.