Tapmy fees explained
Tapmy takes 3% of your sales on Pro and 1% on Max. Stripe charges its own processing fee, and taxes, currency conversion, refunds and disputes can also change what reaches your bank.
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Does Tapmy charge a fee on my sales?
Tapmy takes no fee on Free, 3% of your sales on Pro and 1% on Max. Standard payment processing fees from Stripe still apply, as they do on every platform. Your plan price ($29 for Pro, $299 for Max, or free) is a subscription for the software. It is separate from that fee and is not a percentage of what you sell. See pricing for what each plan includes.
What do I still pay on a sale?
Payments run through Stripe, and Stripe sets its own processing fees. The amount depends on your Stripe account, the buyer's payment method, your country and the currency. Check the fee schedule in your Stripe dashboard for exact rates. Those charges go to Stripe, not to Tapmy. The Tapmy fee on sales is separate from them.
Why is my payout lower than my sales total?
The Tapmy fee is one cause, not the only one. Look at these:
- Tapmy fee on sales: 3% on Pro and 1% on Max.
- Stripe processing fees on each payment.
- Taxes you collect or owe, which you handle as the seller.
- Currency conversion when the buyer's currency differs from your payout currency.
- Refunds you issued, which return money to buyers.
- Disputes and chargebacks, which can pull funds back and may carry a fee.
- Timing. A sale, your Stripe balance and your bank deposit are separate events. See When will a Stripe payout arrive?.
How do I reconcile one payout?
- Pick one completed purchase and find its Tapmy order.
- Open the matching payment in Stripe and its balance transaction.
- Write down the gross amount, the Tapmy fee, Stripe's fee, any refund or dispute, and the net.
- Find the payout that included that balance transaction and compare the totals.
- Repeat for a couple more sales if the numbers still look off.
Keep gross sale, Tapmy fee, Stripe fee, refunds, balance and payout as separate lines instead of working out one number from the difference.
Where can I read more?
See Fees and payouts for the full flow, and Stripe Connect and seller responsibility for who owns what. If a number still does not add up, contact Tapmy Support with the Site URL, the approximate time and time zone, the amount and currency, and any order, payment or payout reference that is safe to share. Never send a password, authentication code, full card number, CVV, bank credentials or secret key.