Contact the creator who sold the product

What should I gather first?

• The creator's store URL, the product name, your purchase date, the email you used at checkout and any order reference.
• A short note on what you expected and what happened.
• Nothing sensitive: leave out passwords, full payment details, private keys and unrelated personal data.

How do I contact the seller?

1. Look for contact details in your receipt, delivery email, the creator's store, the product page and any Community or course welcome message.
2. Use the creator's published business contact, not a reply under an unrelated social post.
3. Name the product or booking, the purchase date, your checkout email and what you want done.
4. Attach a screenshot only if it shows the error or the missing item. Hide balances, card details, addresses, IDs and other purchases.
5. Give the creator the reply time they state. If they state none, send one clear follow-up rather than messaging every channel.
6. Contact Tapmy Support if you cannot tell who the seller is, a Tapmy access record is broken, the offer looks fraudulent or unsafe, or there is a security issue.

What does a good result look like?

The creator can match your message to the order, then restores delivery, explains the product or policy, changes a booking or tells you the next step.

What if the creator does not solve it?

• Tapmy cannot judge whether a creator's service met a subjective quality expectation. It can look into platform, safety and policy issues.
• A creator's social media name may differ from the name on your card statement. Use the store and receipt together.
• Do not post accusations or order details in public while a support review is open.
• If you face immediate financial risk, contact your bank to secure the payment method and keep the order evidence.

What next?

Keep the whole conversation and its outcome in writing. If a platform or safety issue stays unresolved, contact Tapmy Support.