AI generation fails or stops

Why did my AI generation fail?

Stop clicking Regenerate while you are unsure what state things are in. First copy your prompt or brief into a note, without passwords, payment details, customer data or tokens. Then note the Site, the feature, your plan, the time and time zone, your browser and the exact message.

Work through these steps:

1. Name the symptom. Does it never start, stop partway, return nothing, show a plan or allowance message, fail on a media upload, or finish without saving?
2. Protect your work. Save your input and any partial output before refreshing.
3. Shrink the request. Try a short text-only prompt in the same feature. If it works, break the big task into sections.
4. Check your plan. Make sure the feature is available to you. AI Clone needs Pro or Max.
5. Know which limit you hit. Creator Agent usage, content-post quotas and component availability are separate controls.
6. Check your session. Confirm you are signed into the right account and editing the right Site.
7. Check browser and network. Use a current browser and a stable connection. Turn off an extension only if safe, and keep evidence before clearing site data.
8. Retry once. Rapid repeated retries create duplicate results and make diagnosis harder.
9. Confirm it saved. If output appears, reload the page normally and check it is still there.

What do the limit messages mean?

Creator Agent has internal usage allowances, but the public reset, rollover and overage rules are not spelled out. Do not assume an error clears at midnight or after an upgrade unless the product says so.

Content posts are counted separately: 20, 100 and 600 posts per Site per UTC month on Free, Pro and Max. AI Clone access is a separate matter again. A generated draft can also suggest components that are not enabled for your Site.

What to send to support

Include the Site URL or ID, feature name, plan, timestamp with time zone, steps, expected and actual result, the exact error text, browser and device, and whether the smaller retry worked. Blur customer details, balances, tokens and private URLs in screenshots. Share a short prompt excerpt only if it has no personal or confidential data.

Never send passwords, verification codes, API keys, full payment details, ID documents or customer exports.

What a good result looks like

• Your input is safe.
• You can reproduce one step and one error.
• The smaller request works, or gives clearer evidence.
• Support gets enough context without asking for credentials.

Other cases

If generation finished but the writing is weak, that is a quality issue, not an outage. See Improve AI output with better context. If it saved in one view but not another, note both and do not overwrite. If the failure touches paid checkout, customer access or account security, say so clearly and stop testing with real customer data.

Next steps

Read Understand Creator Agent plan limits if the message mentions usage. If the failure repeats, contact Tapmy Support and update the same case with new evidence instead of opening duplicates.