Purchase email went to the wrong address

What details should I gather?

• The email you meant to use and the one that was used, if you can see it (it may be a relay or autofilled address).
• The seller, product, date, amount, currency and order reference.
• Your payment method, but never send full card details.

How do I recover my order?

1. Check whether the unfamiliar address is an Apple relay, a second inbox or a work alias you own.
2. Write to the creator from your intended email and say the checkout address was wrong.
3. Include the product, purchase time, amount, currency and any order reference without sensitive data.
4. If they ask for verification, share only something limited, like the last four digits of the card. Never the full number or CVV.
5. Ask whether the creator can resend delivery or whether Tapmy needs to correct the buyer identity. Do not ask for anyone else's account data.
6. If the wrong address belongs to another person, do not open their inbox. Contact Tapmy Support for protected recovery.
7. Once recovered, check that both the receipt and the product access point to you.

What does success look like?

Your original purchase is matched with no second charge, delivery reaches you, and no one else's account data is exposed.

Why might it still not work?

• A relay address can be correct even if it looks unfamiliar.
• A typo can create a separate identity, so your intended email may show no purchase.
• The creator may need Tapmy Support to change access safely.
• Never post the mistaken address or your payment proof publicly.

What next?

Fix your browser autofill and keep the recovered receipt. For protected recovery, contact Tapmy Support.