Report fraud, impersonation, or abusive content

What if someone is in danger?

Call your local emergency number first. A Tapmy report is not a substitute for urgent help. If money was taken without permission, also call your card issuer or bank using the number on its official site.

Save the page or product URL, the creator or store name, the time and time zone, screenshots, messages, and any transaction reference. Remove passwords, codes, full payment details, addresses, private customer data, and details about unrelated people.

What kind of problem is it?

Fraud or scam: misleading payment or delivery, credential theft, or deceptive offers. A simple disagreement is not fraud, so describe what you can observe.

Impersonation: a site or message pretends to be a person, brand, or organization without permission. Give the official reference and point out what is confusing.

Abusive content: threats, harassment, hate, non-consensual private information, or other harm. Quote only what is needed and do not spread it.

Account compromise: if the creator's own account or site was taken over, use the compromised-account guide instead.

How do I write a useful report?

1. Open the official Tapmy support page yourself.
2. Put the issue type and public URL in the first lines.
3. Describe what you saw in time order.
4. Say who you are in this: buyer, creator, rights holder, representative, or witness.
5. Add timestamps, order details, and safe screenshots.
6. Describe any immediate harm to customers or accounts.
7. Give an email where we can reach you.
8. Keep the case reference and add new evidence to the same case.

Do not send passwords, authentication codes, API keys, full card numbers, bank logins, or ID documents through regular support unless a secure process asks for them.

What should I do after reporting?

Stop contact with the suspicious party and keep your evidence. Buyers should ask their bank about unauthorized charges. Creators should secure Tapmy, email, Stripe, domain, and connected accounts. Do not promise refunds or enforcement on Tapmy's behalf.

Tapmy may need to separate platform problems from the creator's offer, delivery, and refund duties. The creator is the seller responsible for the offer and support. Tapmy runs the platform.

What does a good report achieve?

• It names one issue, one URL, one timeline, and who is affected.
• Evidence is readable, relevant, and redacted.
• Urgent money or account risks go to the right provider.
• You avoid public accusations and repeat support cases.
• You hold a case reference.

What if the content disappears?

Keep the original timestamps and screenshots. If the URL no longer works, give the exact address and how you reached it.

Where do I send it?

Use Tapmy Support. For intellectual-property claims, see Report copyright or trademark concerns. For a stolen account, see Report a compromised account.