Give a buyer access to a course

Applies to: creators fixing an enrollment or giving approved free access. The exact manual-grant controls can vary, so follow what you see in your course settings.

What do I need first?

Gather the buyer's email, the course, the order or receipt reference if there is one, why they should get access, how long it lasts if limited, and your current student count. Make sure the email is not a typo or a second identity for someone who already has access.

Keep a backup of your source files and note which version is published before you change content or access.

How do I grant access?

A customer record, an order and a course entitlement are three separate things. Walk through them in order so access does not go to the wrong person or create a duplicate student.

1. Search for the exact buyer email and compare it with the checkout or receipt record. Do not show other customers' data.
2. If access depends on payment, confirm the payment completed. If it is free access, write down the reason.
3. Open the course and check whether this person already has access.
4. Check your plan's student cap before adding a new distinct student. Free allows 10 lifetime students, Pro 100 lifetime, and Max unlimited.
5. Use the course access or enrollment action. If you cannot find one, stop and ask Support instead of editing unrelated customer data.
6. Tell the buyer which email to sign in with and how to reach the course. Do not send a private creator link.
7. Check that the right course and lessons open, ideally in a test session or with the buyer's confirmation.
8. Record what you changed, why, when, and the related order or support case. Leave payment details out.

How you know it worked

The buyer signs in with the confirmed email and opens the right course. You see a matching student record. No duplicate order or identity was created, and you can explain why you made a manual change.

Test it signed out and with a controlled buyer identity. A published sales page does not prove delivery works.

When it does not work

• The buyer is in your customer list but has no access. Check how the order connects to the course. Being a customer does not enroll someone.
• The email differs from checkout. Confirm the person owns it and correct the record carefully. Do not move access on a message alone.
• You hit the student limit. The cap counts distinct students over the life of the course, and deleting records may not reset it.

Existing students stay after a downgrade, and new students are blocked when you are already over the new cap. Deletion, transfer, expiry and resend behavior are not covered here.

If a buyer may have paid, do not charge again, delete the order or remove access while you investigate. Save the order, buyer, product and time first.

Next steps

Once access works, walk through the learner path yourself, then fix the original enrollment or delivery problem so the next buyer does not need a manual grant.

Still stuck? Contact Tapmy Support with the public offer URL, checkout email, order or receipt reference, time and time zone, what you expected, and cleaned screenshots. Never send passwords, codes, card numbers or private keys.