Tapmy terminology

Applies to: creators, buyers, support and anyone writing about Tapmy. These are product meanings, not database or API names.

Why use the same words everywhere?

Use these definitions in store copy, support messages and migration notes. If a label in the app differs, keep the meaning and quote the label as shown. Keep test emails and test data free of real customer, card or bank details.

What do Tapmy's terms mean?

Shared language prevents mistakes in checkout, delivery and support. Each term below names the job that object does for the user.

1. Creator: the person or business that owns the Site and is responsible for the offer, delivery, support, taxes and refund policy.
2. Site: your Tapmy workspace and public presence. Limits on purchases, posts, members and students are counted per Site where noted. See Tapmy plan limits.
3. Creator Store: the public storefront showing you, your offers, prices and calls to action.
4. Link in Bio: a mobile-first page that sends followers from social profiles to links, offers, bookings and your store.
5. Offer: anything a visitor can claim, buy, book, join or support. It can be a digital product, course, Community, webinar, booking, donation or service-style flow.
6. Product: a repeatable offer format with set content or access. Digital products, eBooks, Notion templates, courses, Community and webinars each deliver differently.
7. Customer or buyer: the person who claims a free offer or completes a purchase. A lead can exist before purchase, and a member or student has a specific access relationship.
8. Order or completed purchase: the record created by a finished paid checkout. Renewals count toward the monthly purchase limit.
9. Access or entitlement: the permission to download, view, join, attend or use what was promised.
10. Community: Tapmy's interactive member space. Membership is a recurring way to bill for and grant access to a Community, not a separate product type.
11. Stripe Connect: the connection that processes payments and pays you out. A sale, an available balance and a bank payout are different events.
12. Tapmy platform fee: Tapmy's cut of a sale. It is 3% on Pro and 1% on Max. Stripe's processing fees are separate. See Tapmy fees explained.

What does consistent use look like?

Everyone uses one term for one customer-facing object. Help articles do not call Community a separate Membership product. Support requests tell payment, order, delivery and access apart rather than treating them as one event. Check the public store signed out and on a phone-sized screen. A saved draft is not a live, buyer-ready result.

Which terms get mixed up?

• A label in the app differs: quote the label in your steps, keep the approved term in the explanation, and flag it for review.
• Offer and product: an offer is the commercial promise. The product type is the way it is delivered.
• Sale and payout: say which stage you mean: checkout completed, Stripe balance pending or available, payout started, or bank received.

These terms do not define technical schemas, legal merchant-of-record status, automatic tax handling or Stripe-specific behavior. Enabled components and labels can vary.

Before a destructive change, note the original value or link so you can undo it. If an error persists, record the time and time zone, device and browser, store URL, exact error text, what you expected and the last step that worked.

What next?

Keep this glossary open while you choose an offer type and prepare support details. See Choose the right Tapmy offer type.

Still blocked after a retry? Contact Tapmy Support with redacted screenshots and the steps to reproduce. Never send a password, verification code, full card number, CVV, access token or private key.