Stripe Connect and seller responsibility

Who is the seller when I sell on Tapmy?

You are, or your business is. Tapmy provides the store and commerce tools, and Stripe handles payments and payouts. Tapmy is not the merchant of record and does not automatically calculate and remit every tax for you. Tapmy takes no fee on Free, 3% of your sales on Pro and 1% on Max. Standard payment processing fees from Stripe still apply, as they do on every platform. See Tapmy fees explained.

What do I need before connecting Stripe?

• Use the person or business that really sells the offer and can meet Stripe's requirements.
• Have accurate business, identity, bank, tax and contact details ready. Never use placeholders on a live account.
• Publish honest delivery, cancellation and refund terms.
• Check pricing for what your plan includes, since plan rules still apply to a connected account.

How do I connect Stripe and stay compliant?

1. Connect the right account. Follow the connection flow in Tapmy and make sure the Stripe account belongs to the seller. Buyers see this identity.
2. Finish Stripe verification. Stripe may ask for more information depending on your country, business type, risk or regulation. Tapmy cannot waive those requirements.
3. Check eligibility. Look at your plan, offer status, account capabilities and any restrictions.
4. Act as the seller. Deliver what you promised, answer buyers, keep lawful terms, handle the taxes that apply to you, and avoid prohibited or misleading offers.
5. Track the money in stages. Payment, available balance, fees, refunds, disputes and payout are separate events. A paid order is not an instant bank deposit.
6. Protect credentials. Enter identity and bank details only in the official secure flow. Support needs references and statuses, never secrets.

What does a correct setup look like?

• The connected account belongs to you or your selling business.
• Buyer-facing identity and terms are accurate.
• You understand Tapmy's role and your seller duties.
• You can trace a transaction without exposing financial secrets.

What if something is blocked?

• Onboarding is incomplete: complete what Stripe still asks for. Do not open another account to get around a review.
• Paid checkout is unavailable: check your plan, whether the offer is published, the account status and any Stripe restrictions.
• A country or payment method is missing: do not assume it from another account. Check the exact seller account in Stripe.
• A buyer wants a refund: apply your published policy and the refund workflow. See Refund a buyer.

What should I keep on file?

Keep the Site, plan, a redacted account identifier, the requirement or capability status, the exact error, the time and time zone, and the order or payout reference. Never attach identity documents or banking details outside Stripe's secure flow.

What next?

Read Stripe payout timing, then run one test purchase once your account is eligible. If it is still unresolved, contact Tapmy Support with safe account, Site, transaction or subscription references and exact timestamps. Never share passwords, authentication codes, full card details, bank credentials, identity documents, recovery codes or secret keys.