Refunds for buyers
If you bought from a creator on Tapmy, the creator is the seller and sets the refund policy. Contact them first with your receipt details, and write to Tapmy Support if you cannot reach them.
On this page
How do I ask for a refund?
Products and services on Tapmy come from independent creators, so the refund rules are theirs.
- Find your receipt or confirmation email.
- Read the creator's refund policy.
- Contact the creator using the details on the receipt, in the email or on their store.
- Send the email you used to buy, the order reference, the date, the amount and a short, clear description of the problem.
What if the creator does not reply?
Write to Tapmy Support with the same details. Tapmy can look into the transaction, but the offer and its refund policy stay the creator's responsibility.
What should I never send?
Never share a full card number, CVV, password or verification code. A receipt, order reference, purchase email, date and amount are normally enough for someone to find your payment.