Choose a file and format for a digital product

Digital-product components can be added on all plans. This guide is for creators preparing a downloadable file or bundle to sell or give away.

What should I know about my buyer first?

Think about the device, the software and the skill level your buyer has. Then decide if the file is read-only, editable, printable or importable, or a set of files.

Get a few things ready: clean filenames, a version number, license terms and a plan for a buyer who cannot open the file. Use original or properly licensed content. Keep a backup of every source file, and note the current published version before you replace anything.

Which file format fits which product?

The best format saves the buyer work. If the buyer needs special software, say so on the sales page before checkout.

1. PDF suits fixed-layout guides, worksheets and printables. Check that text is selectable, links work and reading order makes sense.
2. Images (common formats) suit visual assets. State the dimensions, color profile and allowed use. Add editable source files only if buyers are licensed to edit them.
3. Audio and video need a quick check of what Tapmy currently supports for upload and playback. Add captions or a transcript when you can, and list the duration.
4. ZIP works for bundles buyers can realistically extract. Use one clear top-level folder and a README that explains each file.
5. Editable templates should name the app and version. For a Notion template, use the dedicated template option rather than a file.
6. Naming: use product, version and purpose in each filename. Strip private metadata, draft comments, customer data and internal paths.
7. Test the final file on a clean device or account that has none of your creator permissions.
8. Check size and extension in the Tapmy upload screen before you print any size limit on your sales page.

How do I know the file is ready?

A test buyer can download the file, open it with the software you named and tell what every item is. They do not need to message you about a missing app. The file also matches the sales page and the version you advertise.

Test it signed out. If access is involved, test with a separate buyer account. A published sales page does not prove that delivery works.

What if the upload fails or the file will not open?

• The upload is rejected. Check the extension, size, filename characters and whether the file is corrupt. Retry with a small file you know is good.
• The buyer cannot open it. Confirm the download finished, tell them the app and version they need, and try the same file on a clean setup.
• Links or fonts break. Export with embedded fonts and public or relative links, then test the exported file, not your source.

Course lesson files have their own limits. Do not use them to guess the limits for digital downloads.

If a buyer may already have paid, do not charge them again, delete the order or remove access while you investigate. Save the order, buyer, product and time details first.

What next?

Write the sales page with the exact format and requirements, set up delivery and run a test download before launch.

Still failing? Contact Tapmy Support with the public offer URL, the buyer email used at checkout, the order or receipt reference, the time and time zone, what you expected and cleaned-up screenshots. Never send passwords, codes, full card data or private keys.